Returns & Exchanges Policy
What Can I Return?
We offer HASSLE-FREE returns on all orders worldwide
You may return any item within 30 days that is unused and in new condition. Exclusions apply. See our full return policy below for details:
Items NOT Eligible for Returns/Exchanges
- Returns received in damaged or used condition
- Returns received with damaged or incomplete original packaging
- Items marked as final sale or not returnable on the product page
- Free gifts or promotional items
- Customized and/or special order items
- Shipping charges, except in cases where we have made a shipping error
Additional Return Policies
- Item(s) being returned must be like new in their original packaging, along with all accessories, warranty cards, manuals, etc.
- Shipping expenses to send a return back to us are the responsibility of the customer. Consider insuring your package for the appropriate value, send it with a method that can be tracked and retain your tracking information. DOCARBONFI is not responsible for lost or damaged returns.
- To be eligible for exchange, your item must be unused and in the same condition that you received it. It must be also in the original packaging. Customer is responsible for the incoming and outgoing shipping fees.
How Do I Return an Item?
Make sure your return adheres to our return policy.
Please email our aftersales team firstname.lastname@example.org.
Place all merchandise in a shipping box, you may use the original shipping container. Please do not use the manufacturer's box as the shipping container or it's very likely that it will arrive damaged. Your RA # should be written on the outside of the box. Be sure to insure your package for the appropriate value and send with a method that can be tracked and retain your tracking information. DOCARBONFI is not responsible for lost or damaged returns. Ship the item(s) being returned back to us pre-paid.
Once the return arrives back to us, we'll process the refund and contact you if any additional information is needed. Refunds and exchanges are normally processed within 72 hours of arriving at DOCARBONFI. and a credit/refund will automatically be applied to your credit card or original method of payment.
Note, as many of our products are HANDMADE not all same products are 100% identical, such imperfections (for example, weave patterns and surface treatment) are considered normal (non-defect) and not errors, thus it gives each product its own identity. Results may vary per user.
By purchasing any of our products, you acknowledge these terms and accept them by purchasing. Thank you.